GAQM
CPEH-001 · Question #752
An IT employee got a call from one our best customers. The caller wanted to know about the company's network infrastructure, systems, and team. New opportunities of integration are in sight for both…
The correct answer is C. The employee should not provide any information without previous management authorization. See the full explanation below for the reasoning.
Question
An IT employee got a call from one our best customers. The caller wanted to know about the company's network infrastructure, systems, and team. New opportunities of integration are in sight for both company and customer. What should this employee do?
Options
- AThe employee can not provide any information: but, anyway, he/she will provide the name of the
- BSince the company's policy is all about Customer Service. he/she will provide information
- CThe employee should not provide any information without previous management authorization
- DDisregarding the call, the employee should hand up
How the community answered
(37 responses)- A14% (5)
- B8% (3)
- C73% (27)
- D5% (2)
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