GAQM
CPEH-001 · Question #40
An IT employee got a call from one of our best customers. The caller wanted to know about the company's network infrastructure, systems, and team. New opportunities of integration are in sight for…
The correct answer is D. The employee should not provide any information without previous management authorization. See the full explanation below for the reasoning.
Question
An IT employee got a call from one of our best customers. The caller wanted to know about the company's network infrastructure, systems, and team. New opportunities of integration are in sight for both company and customer. What should this employee do?
Options
- AThe employees cannot provide any information; but, anyway, he/she will provide the name of the
- BSince the company's policy is all about Customer Service, he/she will provide information.
- CDisregarding the call, the employee should hang up.
- DThe employee should not provide any information without previous management authorization.
How the community answered
(39 responses)- A3% (1)
- B15% (6)
- C8% (3)
- D74% (29)
Community Discussion
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