Isaca
COBIT-2019 · Question #239
Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share"?
The correct answer is B. Customer-oriented service culture. See the full explanation below for the reasoning.
Question
Which of the following is an enterprise goal that would MOST likely be evaluated by using a metric "percent of services that meet or exceed targets in revenues and market share"?
Options
- AOptimization of business process costs
- BCustomer-oriented service culture
- CPortfolio of competitive services
How the community answered
(27 responses)- A11% (3)
- B81% (22)
- C7% (2)
Community Discussion
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