CompTIA
CN0-201 · Question #95
Which of the following communications technologies provides access to a large pool of customer service agents and multiple channels of communication as well as customer self-help tools?
The correct answer is D. Contact center. See the full explanation below for the reasoning.
Question
Which of the following communications technologies provides access to a large pool of customer service agents and multiple channels of communication as well as customer self-help tools?
Options
- ARich-media conferencing
- BVideo telephony
- CIP telephony
- DContact center
How the community answered
(16 responses)- A6% (1)
- B13% (2)
- C6% (1)
- D75% (12)
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