CompTIA
CN0-201 · Question #56
CN0-201 Question #56: Real Exam Question with Answer & Explanation
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Question
Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated. Which of the following functions can be implemented using CTI? Each correct answer represents a complete solution. Choose all that apply. CompTIA CN0-201 Exam
Options
- AAgent state control
- BAutomatic dialing and computer controlled dialing
- CCall routing
- DCall control for quality monitoring/call recording software
- ECall information display
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