CompTIA
CN0-201 · Question #56
Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated. Which of the following…
The correct answer is A. Agent state control B. Automatic dialing and computer controlled dialing C. Call routing D. Call control for quality monitoring/call recording software E. Call information display. See the full explanation below for the reasoning.
Question
Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated. Which of the following functions can be implemented using CTI? Each correct answer represents a complete solution. Choose all that apply. CompTIA CN0-201 Exam
Options
- AAgent state control
- BAutomatic dialing and computer controlled dialing
- CCall routing
- DCall control for quality monitoring/call recording software
- ECall information display
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(52 responses)- A100% (52)
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