CompTIA
CN0-201 · Question #35
Which of the following depicts the ability to smoothly combine e-mail, voice, real-time applications, and Web chat features for a call center representative to use?
The correct answer is D. Multi-channel blending. See the full explanation below for the reasoning.
Question
Which of the following depicts the ability to smoothly combine e-mail, voice, real-time applications, and Web chat features for a call center representative to use?
Options
- AAutomatic call distributor
- BComputer telephony integration
- CSilence suppression
- DMulti-channel blending
How the community answered
(23 responses)- A4% (1)
- B4% (1)
- C13% (3)
- D78% (18)
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