CompTIA
CN0-201 · Question #24
CN0-201 Question #24: Real Exam Question with Answer & Explanation
The correct answer is A. Popping up a window on the user's computer screen with caller details. See the full explanation below for the reasoning.
Question
Cisco Unified Contact Center is used to distribute calls to groups and agents in organizations. It uses computer telephony integration (CTI). What is the function of CTI?
Options
- APopping up a window on the user's computer screen with caller details
- BPreventing users' computers from unwanted intrusions
- CRejecting unwanted calls
- DScheduling calls to specific users
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