CompTIA
CN0-201 · Question #143
CompTIA CN0-201 Exam Andrew has received a call from a user on a land line indicating that she cannot place calls with her VoIP softphone, but she can check her e-mail. What is the first step that…
The correct answer is B. Log the problem. See the full explanation below for the reasoning.
Question
CompTIA CN0-201 Exam Andrew has received a call from a user on a land line indicating that she cannot place calls with her VoIP softphone, but she can check her e-mail. What is the first step that Andrew should take to resolve this problem?
Options
- AInstruct her to ping the call manager.
- BLog the problem.
- CExecute the ipconfig command on her PC
- DExecute ping command on her PC
How the community answered
(70 responses)- A3% (2)
- B76% (53)
- C6% (4)
- D16% (11)
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