Andrew has received a call from a user on a land line indicating that she cannot place calls with her VoIP softphone, but she can check her e-mail. What is the first step that Andrew should take to resolve this problem?

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B. Log the problem.

Answer

A. Execute ping command on her PC.

Answer

C. Execute the ipconfig command on her PC.

Answer

D. Instruct her to ping the call manager.

Andrew has received a call from a user on a land line indicating that she cannot place calls with her VoIP softphone, but she can check her e-mail. What is the first step that Andrew should take to…

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