Which of the following communications technologies provides access to a large pool of customer service agents and multiple channels of communication as well as customer self-help tools?

The correct answer is B. Contact center. CompTIA CN0-201 Exam

Voice Communications

Question

Options

AVideo telephony
BContact center
CIP telephony
DRich-media conferencing

How the community answered

(36 responses)

A
3% (1)
B
83% (30)
C
6% (2)
D
8% (3)

Explanation

CompTIA CN0-201 Exam

Topics

#contact center#IP telephony#unified communications#customer service

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