Which of the following is the correct definition of an outcome?

Question

Options

• AThe results specific to the clauses in a service level agreement (SLA)
• BThe result of carrying out an activity, following a process or delivering an IT service
• CAll the accumulated knowledge of the service provider
• DAll incidents reported to the service desk

• A
  4% (1)
• B
  81% (21)
• C
  12% (3)
• D
  4% (1)

No community discussion yet for this question.