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CMS7 · Question #49
CMS7 Question #49: Real Exam Question with Answer & Explanation
The correct answer is D. The implementation and management of quality IT services that meet business needs. See the full explanation below for the reasoning.
Question
Which of the following is the best definition of IT service management?
Options
- AAn internal service provider that is embedded within a business unit
- BA complete set of all the documentation required to deliver world class services to customers
- CTechnical implementation of supporting IT infrastructure components
- DThe implementation and management of quality IT services that meet business needs
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