Which of the following are Service Desk organizational structures? (1) Local Service Desk (2) Virtual Service Desk (3) IT Help Desk (4) Follow the Sun

The correct answer is B. 1, 2 and 4 only. See the full explanation below for the reasoning.

Question

Which of the following are Service Desk organizational structures? (1) Local Service Desk (2) Virtual Service Desk (3) IT Help Desk (4) Follow the Sun

Options

A2, 3 and 4 only
B1, 2 and 4 only
C1, 2 and 3 only
D1, 3 and 4 only

How the community answered

(44 responses)

A
2% (1)
B
80% (35)
C
7% (3)
D
11% (5)

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