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CMS7 · Question #422
CMS7 Question #422: Real Exam Question with Answer & Explanation
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Question
In many organizations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
Options
- AOnly manage Incidents effectively through 1st and 2nd line
- BOnly manage Incidents effectively through the 1st line
- COnly manage Incidents effectively at the 3rd line
- DManage Incidents effectively through 1st, 2nd and 3rd line
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