PeopleCert
CMS7 · Question #391
Customer perceptions and business outcomes help lo define what?
The correct answer is A. The value off a service. See the full explanation below for the reasoning.
Question
Customer perceptions and business outcomes help lo define what?
Options
- AThe value off a service
- BGovernance
- CTotal cost of ownership (TCO)
- DKey performance indicators (KPIs)
How the community answered
(30 responses)- A80% (24)
- B3% (1)
- C10% (3)
- D7% (2)
Community Discussion
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