What are Request Models used for?

Question

Options

• ACapacity Management
• BModelling arrival rates and performance characteristics of service requests
• CComparing the advantages and disadvantages of different Service Desk approaches such as
• DIdentifying frequently received user requests and defining how they should be handled

• A
  10% (6)
• B
  2% (1)
• C
  6% (4)
• D
  83% (52)

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