PeopleCert
CMS7 · Question #33
CMS7 Question #33: Real Exam Question with Answer & Explanation
The correct answer is A. A set of specialized organizational capabilities for providing value to customers in the form. See the full explanation below for the reasoning.
Question
Which one of the following is the BEST definition of the term service management?
Options
- AA set of specialized organizational capabilities for providing value to customers in the form
- BA group of interacting, interrelated, or independent components that form a unified whole,
- CThe management of functions within an organization to perform certain activities
- DUnits of organizations with roles to perform certain activities
Community Discussion
No community discussion yet for this question.