PeopleCert
CMS7 · Question #216
Which of the following is NOT an objective of Continual Service Improvement?
The correct answer is D. Conduct activities to deliver and manage services at agreed levels to business users. See the full explanation below for the reasoning.
Question
Which of the following is NOT an objective of Continual Service Improvement?
Options
- AReview and analyze Service Level Achievement results
- BIdentify activities to improve the efficiency of service management processes
- CImprove the cost effectiveness of IT services without sacrificing customer satisfaction
- DConduct activities to deliver and manage services at agreed levels to business users
How the community answered
(28 responses)- A18% (5)
- B4% (1)
- C7% (2)
- D71% (20)
Community Discussion
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