PeopleCert
CMS7 · Question #20
What do customer perceptions and business outcomes help to define?
The correct answer is A. The value of a service. See the full explanation below for the reasoning.
Question
What do customer perceptions and business outcomes help to define?
Options
- AThe value of a service
- BGovernance
- CTotal cost of ownership (TCO)
- DKey performance indicators (KPIs)
How the community answered
(37 responses)- A84% (31)
- B3% (1)
- C5% (2)
- D8% (3)
Community Discussion
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