Why is it important for service providers to understand patterns of business activity (PBA)?

Question

Options

• APBA are based on organizational roles and responsibilities
• BIT service providers CANNOT schedule changes until they understand PBA
• CDemand for the services delivered by service providers are directly influenced by PBA
• DUnderstanding PBA is the only way to enable accurate service level reporting

• A
  5% (2)
• B
  15% (6)
• C
  73% (29)
• D
  8% (3)

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