The BEST description of an incident is:

Question

Options

• AAn unplanned disruption of service unless there is a backup to that service
• BAn unplanned interruption to service or a reduction in the quality of service
• CAny disruption to service whether planned or unplanned
• DAny disruption to service that is reported to the service desk, regardless of whether the service

• A
  12% (5)
• B
  78% (32)
• C
  7% (3)
• D
  2% (1)

No community discussion yet for this question.