Which of the following is the BEST description of a service-based service level agreement (SLA)?

Question

Options

• AThe SLA covers one service, for all the customers of that service
• BThe SLA covers an individual customer group for all services they use
• CAn SLA that covers all customers for all services
• DAn SLA for a service with no customers

• A
  82% (18)
• C
  5% (1)
• D
  14% (3)

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