PeopleCert
CMS7 · Question #136
Which of the following activities are performed by a desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4…
The correct answer is B. 1, 2 and 3 only. See the full explanation below for the reasoning.
Question
Which of the following activities are performed by a desk? 1. Logging details of incidents and service requests 2. Providing first-line investigation and diagnosis 3. Restoring service 4. Implementing all standard changes
Options
- AAll of the above
- B1, 2 and 3 only
- C2 and 4 only
- D3 and 4 only
How the community answered
(31 responses)- A6% (2)
- B77% (24)
- C3% (1)
- D13% (4)
Community Discussion
No community discussion yet for this question.