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CMS7 · Question #133
CMS7 Question #133: Real Exam Question with Answer & Explanation
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Question
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
Options
- AAn agreement with an individual customer group, covering all the services that they use
- BAn agreement that covers one service for a single customer
- CAn agreement that covers service specific issues in a multi-level SLA structure
- DAn agreement that covers one service for all customers of that service
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