All except one of the following could be a process goal for a for-profit service organization. Which one?

Question

Options

• AEnsure that the design of a service to customers follows industry safety standards.
• BEnsure that the service delivered produces a profit.
• CDedication to continual process improvement.
• DDiscipline any employee who fails to meet the service standards of the organization.

• A
  6% (3)
• B
  4% (2)
• C
  15% (7)
• D
  74% (35)

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