An important benefit of using an internal change agent versus an external change agent is to:

Question

Options

• AGuarantee reduction of the cycle time for quality improvement because the internal change agent
• BSet more goals for improvement because the internal change agent has a greater interest in the
• CGain greater support for change from a respected leader who understands the company's key
• DBetter protect the needs of all stakeholders by providing feedback to top management that is

• A
  5% (3)
• B
  14% (8)
• C
  71% (40)
• D
  9% (5)

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