CLOUD-DIGITAL-LEADER · Question #95
Which of these are defined by the following statement: a contract you have with your end custom- ers, which, if you don't meet, you might even have to pay fines?
The correct answer is A. SLA -Service Level Agreement. An SLA (Service Level Agreement) is a formal, legally binding contract between a service provider and a customer that defines the expected level of service, including uptime guarantees, response times, and support. Crucially, SLAs include remedies or financial penalties…
Question
Which of these are defined by the following statement: a contract you have with your end custom- ers, which, if you don't meet, you might even have to pay fines?
Options
- ASLA -Service Level Agreement
- BSLC -Service Level Contract
- CSLO -Service Level Objective
- DSLI -Service Level Indicator
How the community answered
(20 responses)- A95% (19)
- B5% (1)
Explanation
An SLA (Service Level Agreement) is a formal, legally binding contract between a service provider and a customer that defines the expected level of service, including uptime guarantees, response times, and support. Crucially, SLAs include remedies or financial penalties (credits, refunds, or fines) if the provider fails to meet the agreed targets. An SLO (Service Level Objective) is an internal target the provider sets for itself - it informs the SLA but is not itself the customer-facing contract. An SLI (Service Level Indicator) is a specific measurement (e.g., availability percentage) used to track performance. SLC is not a standard industry term.
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