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CLOUD-DIGITAL-LEADER · Question #404

An organization is running critical workloads in production and requires a Google Cloud support service with fast response times and a dedicated Technical Account Manager. Which customer care…

The correct answer is C. Premium. Google Cloud Premium support is the highest tier, offering the fastest response times and a dedicated Technical Account Manager for mission-critical workloads.

Google Cloud Operations

Question

An organization is running critical workloads in production and requires a Google Cloud support service with fast response times and a dedicated Technical Account Manager. Which customer care service level should the organization choose?

Options

  • AEnhanced
  • BBasic
  • CPremium
  • DStandard

How the community answered

(47 responses)
  • A
    4% (2)
  • C
    94% (44)
  • D
    2% (1)

Why each option

Google Cloud Premium support is the highest tier, offering the fastest response times and a dedicated Technical Account Manager for mission-critical workloads.

AEnhanced

Enhanced support offers faster response times than Standard but does not include a dedicated Technical Account Manager, making it insufficient for the stated requirements.

BBasic

Basic support is the free tier included with all Google Cloud accounts and provides only documentation and community support with no guaranteed response times or TAM.

CPremiumCorrect

Premium is Google Cloud's top-tier customer care plan, providing the fastest guaranteed response times, a dedicated Technical Account Manager who understands the organization's specific environment, and proactive support for mission-critical production workloads. No other support tier includes a dedicated TAM. This tier is designed specifically for organizations with the highest reliability and support requirements.

DStandard

Standard support provides business-hours access to support engineers with limited response time guarantees but does not include a dedicated Technical Account Manager.

Concept tested: Google Cloud Premium customer care support tier

Source: https://cloud.google.com/support

Topics

#Google Cloud Support#Customer Care Services#Technical Account Manager#Service Levels

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