After rolling out a new update, an organization found a minor bug in its online video game. How should the organization approach this bug while following SRE principles?

Question

Options

• AAccept and learn from the bug because failure is normal
• BAccept and ignore the bug because it is only minor
• CHold a postmortem to reprimand the employee responsible for the bug
• DDocument bug correction to eliminate all future bugs

• A
  96% (43)
• B
  2% (1)
• C
  2% (1)

Explanation

Site Reliability Engineering (SRE) principles treat failure as a normal and expected part of operating complex systems. The correct response to a bug - even a minor one - is to accept that failures happen and use them as learning opportunities to improve reliability (often through blameless postmortems). Option B (ignore the bug) is wrong because SRE still requires understanding and addressing issues. Option C directly violates SRE's core tenet of blamelessness - reprimanding individuals discourages transparency and reporting. Option D ('eliminate all future bugs') is unrealistic; SRE acknowledges that perfection is impossible and instead manages error budgets and acceptable risk.

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