An organization's public cloud provider failed to meet their SLA of 99.99% availability. What is the potential impact on the organization?

Question

Options

• AThe organization risks using up their error budget.
• BRenegotiation of the SLA to put less emphasis on uptime could be necessary.
• CUnexpected downtime could risk the loss of customers.
• DAll data stored in their database could be unexpectedly lost.

• A
  5% (2)
• B
  5% (2)
• C
  86% (32)
• D
  3% (1)

Explanation

When a cloud provider misses an availability SLA, the direct consequence is unplanned downtime for the customer's services. This downtime can damage customer trust, cause users to seek alternative providers, and result in revenue loss - making option C the most realistic and significant business impact. Error budgets are an internal SRE metric that the provider themselves would exhaust, not the customer's organization directly. Renegotiating the SLA is a possible follow-up action but not the primary impact of the breach. Data loss relates to a durability guarantee (a separate SLA concern), not an availability SLA failure, so option D does not follow logically.

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