CLOUD-DIGITAL-LEADER · Question #159
Your company has signed up with a cloud provider and you will be using storage and vir-tual machines with the provider. The provider has provided your organization some expec-tations for what the serv
The correct answer is D. Service Level Agreement. A Service Level Agreement (SLA) is a formal contract between a cloud provider and a customer that guarantees a defined level of service - most commonly expressed as uptime percentage (e.g., 99.9%). SLAs specify consequences (typically service credits) if the provider fails to mee
Question
Your company has signed up with a cloud provider and you will be using storage and vir-tual machines with the provider. The provider has provided your organization some expec-tations for what the service should perform at. What type of agreement provides a guar-antee of a certain level of service such as "Uptime"?
Options
- APerformance Agreement
- BInterconnection Agreement
- CWarranty
- DService Level Agreement
How the community answered
(48 responses)- A2% (1)
- B2% (1)
- C6% (3)
- D90% (43)
Explanation
A Service Level Agreement (SLA) is a formal contract between a cloud provider and a customer that guarantees a defined level of service - most commonly expressed as uptime percentage (e.g., 99.9%). SLAs specify consequences (typically service credits) if the provider fails to meet those commitments. A 'Performance Agreement' (A) is not a standard industry term. An 'Interconnection Agreement' (B) relates to network peering/connectivity between providers, not service guarantees. A 'Warranty' (C) is a product guarantee concept, not the standard term used in cloud service contracts for uptime commitments.
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