Your organization is releasing its first publicly available application in Google Cloud. The application is critical to your business and customers and requires a 2-hour SLA. How should your organizat

The correct answer is B. Enroll in Enhanced Support. Google Cloud's Enhanced Support tier provides a 1-hour response time for P1 (critical) issues and is available 24/7, which satisfies a 2-hour SLA requirement. Premium Support offers faster response times and additional features (like a Technical Account Manager), but at a signifi

Managing costs and operations

Question

Your organization is releasing its first publicly available application in Google Cloud. The application is critical to your business and customers and requires a 2-hour SLA. How should your organization set up support to minimize costs?

Options

AEnroll in Premium Support
BEnroll in Enhanced Support
CEnroll in Standard Support
DEnroll in Basic Support

How the community answered

(17 responses)

A
6% (1)
B
71% (12)
C
18% (3)
D
6% (1)

Explanation

Google Cloud's Enhanced Support tier provides a 1-hour response time for P1 (critical) issues and is available 24/7, which satisfies a 2-hour SLA requirement. Premium Support offers faster response times and additional features (like a Technical Account Manager), but at a significantly higher cost. Since the requirement is only a 2-hour SLA, Enhanced Support meets the need while minimizing costs. Standard Support does not guarantee fast enough response times for critical issues, and Basic Support offers no technical support at all.

Topics

#Google Cloud Support#SLA#Cost Optimization#Critical Workloads

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