The installation of a critical patch resulted in server downtime. The patch was not tested prior to going to production, and all servers were restored from backup. Which of the following will reduce…

The correct answer is B. Change management. Change management is a process that ensures any changes to the system, such as installing patches, are properly planned, tested, and implemented in a controlled environment before being applied to production. This includes testing patches in a staging environment, scheduling…

Cloud Management and Operations

Question

The installation of a critical patch resulted in server downtime. The patch was not tested prior to going to production, and all servers were restored from backup. Which of the following will reduce the likelihood of this occurring again?

Options

ASecurity incident response
BChange management
CAccess/control policies
DCommunication plan

How the community answered

(21 responses)

A
5% (1)
B
71% (15)
C
5% (1)
D
19% (4)

Explanation

Change management is a process that ensures any changes to the system, such as installing patches, are properly planned, tested, and implemented in a controlled environment before being applied to production. This includes testing patches in a staging environment, scheduling changes during off-peak hours, and ensuring proper rollback plans are in place. Implementing a strong change management process would significantly reduce the risk of untested patches causing server downtime in the future.

Topics

#change management#patch management#production deployment#ITIL

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