CLF-C02 · Question #680
A company wants to set up cloud-based customer service centers. Which AWS service or resource will meet this requirement?
The correct answer is B. Amazon Connect. Amazon Connect is a cloud-based contact center service that enables companies to set up and manage customer service centers easily and at scale. It provides voice and chat support, integrates with other AWS services, and is designed specifically for customer engagement use Amazon
Question
A company wants to set up cloud-based customer service centers. Which AWS service or resource will meet this requirement?
Options
- AAmazon Athena
- BAmazon Connect
- CAWS Direct Connect
- DAWS Enterprise Support
How the community answered
(16 responses)- B94% (15)
- C6% (1)
Explanation
Amazon Connect is a cloud-based contact center service that enables companies to set up and manage customer service centers easily and at scale. It provides voice and chat support, integrates with other AWS services, and is designed specifically for customer engagement use Amazon Athena is for querying data in S3 using SQL. AWS Direct Connect is for dedicated network connections to AWS. AWS Enterprise Support is a premium support plan, not a service for setting up customer service
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