Amazon
CLF-C02 · Question #628
Which AWS service can manage a telephony infrastructure with a cloud contact center?
The correct answer is B. Amazon Connect. Amazon Connect is a cloud-based contact center service that enables businesses to manage a telephony infrastructure for customer service. It provides features such as automated call distribution, interactive voice response (IVR), and real-time and historical analytics.
Submitted by paula_co· Mar 6, 2026Cloud Technology and Services
Question
Which AWS service can manage a telephony infrastructure with a cloud contact center?
Options
- AAWS Direct Connect
- BAmazon Connect
- CAWS CloudFormation
- DAmazon CloudWatch
How the community answered
(28 responses)- B93% (26)
- C4% (1)
- D4% (1)
Explanation
Amazon Connect is a cloud-based contact center service that enables businesses to manage a telephony infrastructure for customer service. It provides features such as automated call distribution, interactive voice response (IVR), and real-time and historical analytics.
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