Which AWS service can a company use to build conversational chatbots for customer service?

The correct answer is A. Amazon Lex. Amazon Lex is a service for building conversational interfaces, such as chatbots, using voice and text. It provides natural language understanding (NLU) capabilities, making it ideal for creating customer service chatbots.

Submitted by saadiq_pk· Mar 6, 2026Cloud Technology and Services

Question

Options

AAmazon Lex
BAWS Amplify
CAmazon Comprehend
DAmazon Polly

How the community answered

(17 responses)

A
88% (15)
B
6% (1)
C
6% (1)

Explanation

Amazon Lex is a service for building conversational interfaces, such as chatbots, using voice and text. It provides natural language understanding (NLU) capabilities, making it ideal for creating customer service chatbots.

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