A company wants to perform sentiment analysis on customer service email messages that it receives. The company wants to identify whether the customer service engagement was positive or negative. Which

The correct answer is C. Amazon Comprehend. Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to analyze text. It can perform sentiment analysis to determine whether the tone of a message is positive, negative, neutral, or mixed, making it ideal for analyzing customer service email

Submitted by andres_qro· Mar 6, 2026Cloud Technology and Services

Question

A company wants to perform sentiment analysis on customer service email messages that it receives. The company wants to identify whether the customer service engagement was positive or negative. Which AWS service should the company use to perform this analysis?

Options

AAmazon Textract
BAmazon Translate
CAmazon Comprehend
DAmazon Rekognition

How the community answered

(20 responses)

A
5% (1)
C
90% (18)
D
5% (1)

Explanation

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to analyze text. It can perform sentiment analysis to determine whether the tone of a message is positive, negative, neutral, or mixed, making it ideal for analyzing customer service email

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