A company runs critical workloads on AWS. The company needs a response from AWS technical support within 15 minutes if a critical system goes down. Which AWS Support plan offers this response time?

The correct answer is C. AWS Enterprise Support. The AWS Enterprise Support plan provides a 15-minute response time for critical system failures (defined as "Business-Critical System Down" or Severity Level 1). This plan is designed for businesses running mission-critical workloads on AWS and includes dedicated technical…

Submitted by anjalisingh· Mar 6, 2026Billing, Pricing, and Support

Question

Options

AAWS Basic Support
BAWS Business Support
CAWS Enterprise Support
DAWS Developer Support

How the community answered

(37 responses)

A
5% (2)
B
3% (1)
C
89% (33)
D
3% (1)

Explanation

The AWS Enterprise Support plan provides a 15-minute response time for critical system failures (defined as "Business-Critical System Down" or Severity Level 1). This plan is designed for businesses running mission-critical workloads on AWS and includes dedicated technical account managers (TAMs) and proactive support.

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