A company needs to provide customer service by using voice calls and web chat features. Which AWS service should the company use to meet these requirements?

Question

Options

• AAmazon Aurora
• BAmazon Connect
• CAmazon WorkSpaces
• DAWS Organizations

• A
  2% (1)
• B
  90% (38)
• C
  2% (1)
• D
  5% (2)

Explanation

Amazon Connect is AWS's cloud-based contact center service, purpose-built for handling customer interactions via voice calls and web chat - it's literally designed for this exact use case, offering features like interactive voice response (IVR), call routing, and chat widgets.

Why the distractors are wrong:

• A. Amazon Aurora - a relational database service; it stores data, not customer conversations.
• C. Amazon WorkSpaces - a virtual desktop (VDI) service for remote employees, unrelated to customer contact.
• D. AWS Organizations - manages multiple AWS accounts under a single billing and governance structure; no communication features.

Memory tip: Think of "Connect" as connecting customers to agents - the name itself signals its purpose. If a question mentions "contact center," "call center," "voice," or "chat support," Amazon Connect is almost always the answer.

No community discussion yet for this question.