CITM-001 · Question #31
In an Integrated Global IT approach the firm must provide more consistent customer service internationally.
The correct answer is A. True. An Integrated Global IT approach is a strategy that aims to align the IT functions and capabilities of a firm with its global business objectives and needs. One of the benefits of this approach is that it enables the firm to provide more consistent customer service…
Question
In an Integrated Global IT approach the firm must provide more consistent customer service internationally.
Options
- ATrue
- BFalse
How the community answered
(64 responses)- A91% (58)
- B9% (6)
Explanation
An Integrated Global IT approach is a strategy that aims to align the IT functions and capabilities of a firm with its global business objectives and needs. One of the benefits of this approach is that it enables the firm to provide more consistent customer service internationally, by leveraging common platforms, standards, processes, and data across different regions and markets. This can enhance customer satisfaction, loyalty, and retention, as well as reduce costs and risks associated with IT fragmentation and duplication.
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