If virus infection is suspected, which of the following is the FIRST step for the user to take?

The correct answer is C. Report the incident to service desk.. The first step for the user to take if virus infection is suspected is to report the incident to service desk. This will help to contain the infection, prevent further damage, and initiate the recovery process. The service desk can also provide guidance on how to handle the infec

Submitted by valeria.br· Mar 5, 2026Security Operations

Question

Options

AUnplug the computer from the network.
BSave the opened files and shutdown the computer.
CReport the incident to service desk.
DUpdate the antivirus to the latest version.

How the community answered

(41 responses)

A
5% (2)
B
2% (1)
C
90% (37)
D
2% (1)

Explanation

The first step for the user to take if virus infection is suspected is to report the incident to service desk. This will help to contain the infection, prevent further damage, and initiate the recovery process. The service desk can also provide guidance on how to handle the infected computer and what actions to take next. Unplugging the computer from the network, saving the opened files and shutting down the computer, or updating the antivirus to the latest version are possible subsequent steps, but they should not be done before reporting the incident.

Topics

#incident response#malware infection#first responder#security operations

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