Wireless users are reporting intermittent Internet connectivity. Connectivity is restored when the users disconnect and reconnect, utilizing the web authentication process each time. The network admin

Question

Options

• AVerify the session time-out configuration on the captive portal settings
• BCheck for encryption protocol mismatch on the client's wireless settings.
• CConfirm that a valid passphrase is being used during the web authentication.
• DInvestigate for a client's disassociation caused by an evil twin AP

• A
  62% (31)
• B
  12% (6)
• C
  20% (10)
• D
  6% (3)

Explanation

The most likely step to determine the cause of the issue is to verify the session time-out configuration on the captive portal settings. A captive portal is a web page that requires the user to authenticate or accept some terms of service before accessing the Internet through a wireless network. A session time-out is a parameter that defines how long the user can stay connected to the network without re-authenticating or re-accepting the terms of service. If the session time-out is set too low, the user may experience intermittent Internet connectivity, as they will have to disconnect and reconnect frequently, using the web authentication process each time. The network administrator can check the session time-out configuration on the captive portal settings and adjust it accordingly to prevent or reduce the issue.

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