Which of the following documents specifies services from the client's viewpoint?

Question

Options

• AService level report
• BBusiness impact analysis (BIA)
• CService level agreement (SLA)
• DService Level Requirement (SLR)

• A
  4% (1)
• C
  4% (1)
• D
  93% (25)

Explanation

The document that specifies services from the client's viewpoint is the Service Level Requirement (SLR). SLR is a document that defines and describes the expectations and the needs of the client or the customer regarding the services that are provided or delivered by the service provider or the vendor, such as the quality, the availability, the performance, or the cost of the services. SLR specifies services from the client's viewpoint, because it can: Identify and communicate the requirements and the objectives of the client or the customer for the services that are provided or delivered by the service provider or the vendor, and ensure that the services are aligned and consistent with the requirements and the objectives of the client or Negotiate and agree on the terms and the conditions of the services that are provided or delivered by the service provider or the vendor, and establish the roles and the responsibilities of the client or the customer and the service provider or the vendor for the services. Monitor and measure the performance and the effectiveness of the services that are provided or delivered by the service provider or the vendor, and evaluate the satisfaction and the feedback of the client or the customer for the services.

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