CISSP · Question #1071
Which of the following is the FIRST step for defining Service Level Requirements (SLR)?
The correct answer is D. Capturing and documenting the requirements of the customer. Service Level Requirements (SLR) are the expectations and needs of the customer for a particular service, such as availability, performance, security, or reliability. The first step for defining SLR is to capture and document the requirements of the customer, which involves ident
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Options
- ACreating a prototype to confirm or refine the customer requirements
- BDrafting requirements for the service level agreement (SLA)
- CDiscussing technology and solution requirements with the customer
- DCapturing and documenting the requirements of the customer
How the community answered
(32 responses)- B3% (1)
- C3% (1)
- D94% (30)
Explanation
Service Level Requirements (SLR) are the expectations and needs of the customer for a particular service, such as availability, performance, security, or reliability. The first step for defining SLR is to capture and document the requirements of the customer, which involves identifying the stakeholders, understanding their business objectives, and eliciting their functional and non- functional requirements. This step ensures that the service provider and the customer have a clear and common understanding of what the service should deliver and how it will be
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