CISSP-ISSEP · Question #38
TQM recognizes that quality of all the processes within an organization contribute to the quality of the product. Which of the following are the most important activities in the Total Quality Manageme
The correct answer is A. Quality renewal B. Maintenance of quality D. Quality improvements. Total Quality Management centers on three core activities: renewing quality standards (A), maintaining existing quality levels (B), and continuously improving quality (D). These three form a cycle - you renew your quality frameworks, sustain them through disciplined processes, an
Question
TQM recognizes that quality of all the processes within an organization contribute to the quality of the product. Which of the following are the most important activities in the Total Quality Management? Each correct answer represents a complete solution. Choose all that apply.
Options
- AQuality renewal
- BMaintenance of quality
- CQuality costs
- DQuality improvements
How the community answered
(33 responses)- A94% (31)
- C6% (2)
Explanation
Total Quality Management centers on three core activities: renewing quality standards (A), maintaining existing quality levels (B), and continuously improving quality (D). These three form a cycle - you renew your quality frameworks, sustain them through disciplined processes, and incrementally improve them over time - which is exactly what TQM's organization-wide philosophy demands.
Why C is wrong: Quality costs (prevention, appraisal, and failure costs) are a measurement tool used to analyze TQM performance, not an activity in themselves. Tracking costs tells you how well your TQM activities are working; it is an output metric, not a process activity.
Memory tip: Think of the three correct answers as a loop - "Renew → Maintain → Improve" (RMI). TQM is never static; you refresh standards, hold them steady, and push them forward. Quality costs sit outside this loop as a scorecard, not a player.
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