Which of the following is the PRIMARY benefit of training service desk staff to recognize incidents?

The correct answer is A. Incident response plan can be activated in a timely manner. The service desk is often the first point of contact for users. If trained properly, they can quickly recognize signs of an incident and escalate it, triggering the incident response process promptly. This early detection and escalation are essential for minimizing damage and…

Submitted by deeparc· Apr 18, 2026Information Security Incident Management

Question

Options

AIncident response plan can be activated in a timely manner.
BIncident metrics can be communicated.
CRisk response options can be identified quickly.
DIncident classification times can be improved.

How the community answered

(19 responses)

A
95% (18)
C
5% (1)

Explanation

The service desk is often the first point of contact for users. If trained properly, they can quickly recognize signs of an incident and escalate it, triggering the incident response process promptly. This early detection and escalation are essential for minimizing damage and response time. "Training frontline support staff ensures timely detection and escalation of incidents, which is critical for effective containment."

Topics

#Incident recognition#Service desk training#Incident response#Timeliness

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