CISM · Question #35
Which of the following is the BEST indicator of an emerging incident?
The correct answer is C. Customer complaints about lack of website availability. Customer complaints about website unavailability are the best indicator of an emerging incident as they directly signify a disruption to services.
Question
Which of the following is the BEST indicator of an emerging incident?
Options
- AA weakness identified within an organization's information systems
- BAttempted patching of systems resulting in errors
- CCustomer complaints about lack of website availability
- DA recent security incident at an industry competitor
How the community answered
(42 responses)- A2% (1)
- B12% (5)
- C79% (33)
- D7% (3)
Why each option
Customer complaints about website unavailability are the best indicator of an emerging incident as they directly signify a disruption to services.
A weakness is a potential vulnerability, but not necessarily an active incident; it requires remediation but doesn't signify an ongoing attack or disruption.
Patching errors are operational issues that need troubleshooting, but they do not inherently indicate a security incident or external attack.
Customer complaints regarding website availability directly indicate a service disruption that is impacting external users, often a symptom of an ongoing attack, misconfiguration, or failure that requires immediate incident response. This is a clear, actionable signal of an active problem.
A security incident at a competitor is a valuable threat intelligence point for proactive measures, but it is not an indicator of an incident within one's own organization.
Concept tested: Incident identification and indicators
Source: https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf
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