CISM · Question #32
An organization has acquired a new system with strict maintenance instructions and schedules. Where should this information be documented?
The correct answer is B. Procedures. Maintenance instructions and schedules, which detail the step-by-step actions required, are best documented as procedures.
Question
An organization has acquired a new system with strict maintenance instructions and schedules. Where should this information be documented?
Options
- AStandards
- BProcedures
- CGuidelines
- DPolicies
How the community answered
(43 responses)- A7% (3)
- B88% (38)
- C2% (1)
- D2% (1)
Why each option
Maintenance instructions and schedules, which detail the step-by-step actions required, are best documented as procedures.
Standards specify mandatory requirements or criteria that must be met, but not the step-by-step method to achieve them.
Procedures are detailed, step-by-step instructions that describe how to perform a specific task or process, making them the appropriate place for documenting strict maintenance instructions and schedules. They ensure consistency and compliance with operational requirements.
Guidelines offer recommendations and best practices but are less rigid than strict instructions or procedures.
Policies are high-level statements of management's intent and expectations, not detailed operational steps.
Concept tested: Documentation types for operational tasks
Source: https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-12.pdf
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