CISM · Question #274
During a post-incident review, which of the following would provide the BEST data source for identifying improvements to the incident team response?
The correct answer is C. Interviews with response team members. Interviews with response team members (C) are the best source for identifying improvements to team response because they capture subjective insights - communication gaps, decision-making friction, confusion about roles, and process breakdowns - that no artifact or log can…
Question
During a post-incident review, which of the following would provide the BEST data source for identifying improvements to the incident team response?
Options
- ADocuments created during the incident
- BLogs from systems involved
- CInterviews with response team members
- DA consolidated event timeline
How the community answered
(59 responses)- A3% (2)
- B8% (5)
- C73% (43)
- D15% (9)
Explanation
Interviews with response team members (C) are the best source for identifying improvements to team response because they capture subjective insights - communication gaps, decision-making friction, confusion about roles, and process breakdowns - that no artifact or log can record. Documents created during the incident (A) reflect what was written down, not what was experienced or missed. System logs (B) reveal what happened technically, but say nothing about how the people responded. A consolidated event timeline (D) is a useful output of the review process itself, but it reconstructs what happened rather than surfacing how the team could improve.
Memory tip: The key phrase is "team response" - whenever the question targets human behavior, process, or communication, interviews are your answer; whenever it targets technical facts, logs and timelines win.
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