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CISA · Question #91
CISA Question #91: Real Exam Question with Answer & Explanation
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Submitted by haru.x· Apr 18, 2026Information Systems Operations and Business Resilience
Question
An IS auditor is reviewing the service management of an outsourced help desk. Which of the following is the BEST indicator of how effectively the service provider is performing this function?
Options
- ANumber of calls worked
- BCall transcript reviews
- CCustomer satisfaction ratings
- DAverage ticket age
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Topics
#IS Auditing#Service Management#Outsourced Services#Performance Measurement